I wanted to thank you for the repair work that you and your company have completed on my master bath. As you know, when you and I first spoke in August about the water issues we had been experiencing in the shower, I had hesitated to call you because I was doubtful that I would receive much of a response from your company since the bathroom was completed 10+ years ago, and I anticipated that I would be told that this was a repair issue and not something that Callier & Thompson does. When you and I did speak, your response was immediately reassuring, and you quickly came out to take a look at the problem, and stated that the issues we were having were not acceptable, and that you would stand by the work that had been done. After that, you assembled a team of relevant workers/tile experts, etc. and began work without delay. As of today, the repair is complete.
In the past, I have referred friends to your company because we were very happy with the work completed on our kitchen and first floor (also more than 10 years ago). However, I think it is important to acknowledge Callier & Thompson's exceptional customer service. I suspect it is extremely rare in your industry that a company stands by its work as your company has, and I am incredibly appreciative of Callier & Thompson and the work that you completed to fix a significant and worrisome problem. In addition, all of the workmen were professional and considerate, and were communicative throughout the process.
Please pass my gratitude on to the rest of the Callier & Thompson team. Your company's performance and willingness to stand behind your work product is something in which your employees should take pride.
-Gail S., Chesterfield, MO
Our designer was wonderful to work with. When we first met in the showroom, she explained the preliminary process to us. When she came to our house to look at the kitchen and take measurements/pictures, she asked us what we wanted to change (everything!!!) and what we wanted to keep (we only kept the same layout). She offered us several design options and took her time with us to be sure we got exactly what we wanted. She checked in frequently with us during the remodel and was very responsive to any questions we had. She took our old, worn out of date kitchen and made it into a beautiful kitchen that fits our needs and flows with the rest of our house.
The team that worked on our kitchen remodel was professional and great to work with. The project manager and his team kept us up to date on the progress of the job and any concerns or questions we had were addressed. What really impressed us is that the few issues that did come up were addressed immediately and taken care of. The service after the kitchen was completed is great as well. One of the owners and our designer came out to be sure that we were happy with our kitchen and even gave us a tutorial on our new appliances.
Our friends and family are so surprised when they see our new kitchen. It is hard to believe it's the same kitchen. That is testament to the great work of this team.
Callier and Thompson really do care about making their customers happy and they do just that. They take care of the customers before, during, and after the project is complete. Their customer service is stellar.
Many thanks to everyone on the team that worked on our kitchen. We absolutely love it!
Our designer was amazing and absolutely nailed our vision from day 1. She provided exceptional communication and issue resolution throughout the project.
Our designer was thorough, patient, always accessible and was genuinely interested in our project. Worked hard to find solutions to any issue that arose.
I just wanted to take a moment to tell you how happy we have been working with Callier & Thompson and especially our designer/sales agent who has done an awesome job designing our kitchen and has been extremely responsive resolving several issues that we have had with our cabinets during installation. I really feel like she is part of our team and has done everything she could to make sure that we are satisfied with your products. She is an excellent kitchen designer and I have already recommended Callier to several of my own clients and will hopefully be able to send you more customers in the future.
We really love the way our new kitchen is turning out, especially the cabinets which have many special features that helped make the most efficient use of our space. We owe much of our success to the staff at Callier and Thompson, please keepup the good work.
-Louis H., St. Louis, MO
After having worked with 6-7 different firms, we decided to go with the one who has an excellent reputation this time. We were extremely pleased with how you worked with us and delivered the project.
- George & Paula H., St. Charles, MO
What was most important to us was that while we had a few bumps in the road, C&T always corrected any issues to our satisfaction. Thanks for all your tenacity in completing our project. Everyone also tried to offer suggestions to resolve any challenges. Special thanks to everyone involved.
- Herb & Arlene N., O'Fallon, MO
The project manager was wonderful to work with and I appreciated seeing him on the job. I trusted that the job would get done well and the quality would be excellent. And any issues were handled appropriately. Thank you for all your hard work and the beautiful kitchen! We love it!
- Cathy & Tim R., Chesterfield, MO
Everyone listened to our wants, needs, concerns and questions. They offered answers, advice and solutions. Each person who came in our home was friendly and professional, and treated our home with respect. This was an unexpectedly painless experience with wonderful results. Please extend our thanks and "welldone!" to each person involved in our project.
- Steve & Becky H., Ballwin, MO
[Our lead carpenter] was a joy to work with. He gave us confidence that the structural issues would be worked out, which they were. His work was always exceptional and he made sure we were not just happy, but delighted with the finished product. All the workers were great and professional. Many thanks for a great job!
- John & Lydia H., Chesterfield, MO
[Our designer] from start to finish was professional, had a great vision and was able to ease our nerves through the process. She offered an amazing design and the finished product is absolutely above and beyond our expectations. We have no doubt we made the right choice. There are not enough adjectives to describe how impressed we were and how happy we are!
- Brian & Kim B., Wildwood, MO
[Our designer] is a fabulous designer, coach and cheerleader! She was great to work with - full of ideas and suggestions. We liked that [our project manager] stopped by everyday. All took time to explain things. We think your staff is excellent! .
- Dan & Elaine S., Kirkwood, MO
[Our designer] was very accommodating and patient as we worked through the planning of our master bath project. She was great to work with! Her design worked just right in our space and looks wonderful. Our Master Bathroom remodeling project turned out beautifully. We love just looking at it. The designer and the technicians/workmen were great!
- Don & Wilma C., Ballwin. MO
[Our designer] did a great job from start to finish. The carpenter was outstanding, helpful, friendly and an excellent craftsman.
- John & Lucy H., St. Louis, MO
I am thrilled with our new kitchen. [Our designer] did a great design and the installation team did a great install. Whenever there was a glitch or problem (and there were few!), it was resolved readily. We are very happy.
- Karen B., Ballwin, MO
What a beautiful bathroom!! We love everything about it. Especially the heated floor! Everyone was professional, very talented and courteous. Mess was always cleaned up at the end of the day.
- Sue & Larry U., Ellisville, MO
[We] checked out all kitchen & bath designers/contractors via Angie's List and went to their showrooms. C&T was immediately and appropriately responsive to me. They let me walk through and ask questions without there being a "hard sell." Our designer was great to work with. C&T worked with me on pricing so I could stay within budget. Finish work was on time and very professionally done.
- Kathy & Mike J., St. Louis, MO
The design was perfect for my small kitchen. I have more usable space and the kitchen looks larger. My designer guided me through all the decisions to be made and gave excellent advice. The installer was wonderful. Great attention to detail and readily available for questions.
- Sharyn K., University City, MO
The installer was awesome. He kept me informed of what I could expect to be done each week. If I left him notes, he made sure I knew he had completed or reviewed my questions. He always encouraged me to call if I had a question. My project went smoothly because he was knowledgeable and organized.
- Marlene G., St. Louis, MO
The showroom, designer and products made us select Callier & Thompson. We were amazed how interested and involved everyone was during our project. Very professional and sincere. We are so pleased with our kitchen. From the demolition to the final days, everything was made so easy on us. You seemed to think of everything to make it an easy journey.
- Jim & Ginger G., Wood River, IL
Our designer did a fantastic job. His suggestions in every area turned out perfectly. Everyone worked so well together. It impressed us very much. We were kept well informed of each facet of the project. Callier & Thompson knows how to keep a client happy. We are simply delighted with the end result. Reputation is so important and you are the best.
- Loretta & Rita I., St. Louis, MO
We love our new kitchen! [Our designer] listened to what we wanted and did a great job of leading us through the decision making process. He also offered some great design suggestions that we would not have thought of.
- Tom & Deborah B., Ballwin, MO
I appreciate the professionalism and quality of the people who worked on my home. From design to installation, everyone knew their job and did it well.
- Mary R., St. Louis, MO
[Our designer] was exceptional. He was the epitome of what homeowners need in any renovation. Competence, compassion, creativity and charisma. Every person I encountered went above and beyond expectations.
- Vita E. & Bill N., Chesterfield, MO
This was the seventh project completed by Callier & Thompson in our home. We couldn't be more pleased with each one. Everyone is very concerned that we are pleased with the final outcome. You're the best!
- John & Elaine D., St. Louis, MO
It was a great feeling working with the C&T team. They made us feel like it was their home they were working on. We could not be more pleased with the outcome of our kitchen. Working with all involved was actually fun. We were so pleased to have it completed in the time frame promised.
- Ann & Frank M., Wildwood, MO