C&T Appliance Division vs. Big Box Stores

There are a lot of decisions to make when updating your appliances. Chief among them should be who you entrust with your investment. If you’ve tried Googling “appliances,” you were probably faced with about 1,070,000,000 results, which left you with far more questions than answers. Whether you’re replacing a simple cooktop or an entire kitchen suite, opting for high-end models adds another layer of importance to your choice.

At first, big box retailers with enormous warehouse showrooms may be top of mind. There seems to be one around every corner, so they’re convenient, and certainly, their buying power means they’ll have the best price, right? Well, not so fast. Let’s look beyond the flashy big box sale banners and see how they compare to the benefits of a local appliance expert over time.  

Customer Service

Genuine service is more than pointing you toward the refrigerator section. A dedicated appliance specialist will want to know your specific needs, budget, habits, space, and more to pair you with the best options.


Training is another crucial area where Callier & Thompson’s specialists rise above the box. Vendor-sponsored training and brand-specific continuing education make a world of difference when you’re looking for guidance. Beyond cost and elaborate features, it’s vital to understand ongoing cleaning and maintenance requirements for optimal performance and longevity.

Brand Partnerships

We may be smaller in size, but having been in business since 1955, our relationships with the brands we offer are mighty. Our history means better communication and more influence in the case of an issue or back order. This also means we are very selective of the brands we feature, such as Sub-Zero, Wolf, Thermador, Bosch, and KitchenAid.

In-house installation

We have our own installation team, which means more control over who comes in and out of your home and a premium quality of work you can trust. If your dream appliance doesn’t fit your current space, but a remodel is not in the plan, Callier & Thompson can help with color-match cabinet lines and the most skilled carpenters in the business.

Warranty Service

We maintain all manufacturer warranties and select appliances that offer great value for their price.  

No matter the size or scope, we listen and work closely with every customer, from consultation to completion and beyond. With Callier & Thompson, you know that the upgrades you choose are worth the investment.  Contact us for a consultation today!